Privacy Policy – Grand Suite Hotels
Last Updated: September 2026
At Grand Suite Hotels, Asokoro, Abuja, we respect the privacy of our guests, website visitors, and customers. This Privacy Policy explains how we collect, use, protect, and manage personal information provided when you visit our website, contact us, make an enquiry, or book accommodation with us.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including your:
- Full name
- Email address
- Telephone or WhatsApp number
- Booking and accommodation details
- Check-in and check-out information
- Messages, enquiries, and special requests
- Other information you choose to provide when communicating with us
Our website may also collect basic technical information such as browser type, device information, IP address, and website usage information where applicable.
2. How We Use Your Information
Grand Suite Hotels may use the information we collect to:
- Respond to enquiries and messages
- Process and manage hotel reservations
- Confirm bookings and communicate with guests
- Provide information about our rooms, facilities, rates, and services
- Provide customer support
- Improve our website and guest services
- Maintain appropriate business and booking records
- Comply with applicable legal and regulatory requirements
- Prevent fraud, misuse, or security incidents
We will only use personal information for legitimate hotel and business purposes or where otherwise permitted or required by law.
3. WhatsApp and Telephone Communication
Our website may allow visitors to contact Grand Suite Hotels through WhatsApp or telephone.
When you choose to contact us through WhatsApp, the information you send will also be processed through WhatsApp and will be subject to WhatsApp’s own privacy practices.
By contacting us through WhatsApp, telephone, or another communication channel, you understand that we may use the contact information you provide to respond to your enquiry or assist with your booking.
4. Hotel Reservations
When you make a reservation directly with Grand Suite Hotels or through a third-party booking platform, we may receive information necessary to manage your reservation and provide your accommodation.
Where you make a reservation through a third-party platform, your information may also be subject to that platform’s privacy policy.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function properly, understand how visitors use our website, and improve the overall visitor experience.
Where required, visitors may be provided with options to manage non-essential cookies.
6. Sharing of Personal Information
Grand Suite Hotels does not sell your personal information.
We may share limited personal information with trusted service providers where necessary to operate our website, manage reservations, process legitimate transactions, provide hotel services, or comply with legal obligations.
We expect service providers handling personal information on our behalf to use appropriate measures to protect it.
7. Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website or electronic communication system can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing hotel services, maintaining appropriate business records, resolving disputes, and meeting applicable legal requirements.
9. Your Privacy Rights
Subject to applicable data-protection laws, you may have the right to request access to or correction of personal information we hold about you and, in appropriate circumstances, request its deletion, object to certain processing, or withdraw previously provided consent.
You may contact Grand Suite Hotels if you would like to make a privacy-related request.
10. Third-Party Websites
Our website may contain links to third-party websites or services, including booking, payment, mapping, social-media, or messaging services.
Grand Suite Hotels is not responsible for the privacy practices of independent third-party websites. We encourage visitors to review their privacy policies before providing personal information.
11. Children’s Privacy
Our website and hotel services are not intended to knowingly collect personal information directly from children without appropriate authorization from a parent or legal guardian where such authorization is required.
12. Changes to This Privacy Policy
Grand Suite Hotels may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or applicable requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
13. Contact Grand Suite Hotels
For questions, concerns, or requests concerning this Privacy Policy or your personal information, please contact:
Grand Suite Hotels
Asokoro, Abuja, Nigeria
Telephone / WhatsApp: +234 810 452 8554